Philippines Transcom Asia
Call Center Quality Manager
(National Capital Reg - Pasig City)
Responsibilities:
* Training of the Team Leaders in monitoring skills (observation of specific behaviours + evaluation).
* Calibrating with Team Leaders, Product Supervisors, Business Managers, client and external Quality Measurement Vendors at regular intervals, monitoring transactions and analysing Team Leaders transaction monitoring results.
* Setting targets for CSRs with Team Leaders' and Product Supervisors according to differentiation of CSR’s skills,.
* Defining and designing action plans for quality improvement together with clients, Team Leaders, Business Managers and external Quality Measurement Vendors.
* Ensuring through follow-up that action plan objectives such as feedback quality. performance results, coaching, follow up and consequence (PDP, action plan) have been met,
* Using the daily Group Report as an extended means to review performance of the team/agents.
* Using standard calculation and metrics for reporting. Being proactive in analysing and reporting results, ensuring that reported results are correct and making corrections as appropriate; reviewing sample targets.
* Understanding and supporting clients and company needs and requirements for Quality Improvement.
* Attending specific product meetings with clients as required, or any other external local meeting (e.g. overflow).
* Mastering Quality Centre (scoring sheet, volume, report etc…).
Requirements:
* Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field.
* Required language(s): English.
* At least 2 year(s) of working experience as Call Center Quality Manager.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
Transcom Asia
4th Flr. Transcom Center Bldg. (across Tiendesitas),
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 ext 38112/38115 or 702-2447
email: hrmnl@nucomm.net
Monday, November 17, 2008
Transcom Asia - Workforce Real Time Analyst/Coordinator
Transcom Asia Philippines
Workforce Real Time Analyst/Coordinator
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments.
* In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule adherence and minimize post-call time.
* You will be in constant contact with the Real Time Coordinators to communicate real time changes or modifications to be made.
* You will also need to review previous day reports to see if schedules are working efficiently and to detect any inconsistencies.
* In this role, you will report directly to the Resource Supervisor.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Required language(s): English.
* At least 1 year(s) of working experience in the Call Center Workforce field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.
Transcom Asia
4th flr. Transcom Center (across Tiendesitas), Las Fiestas Road, Frontera Verde Compound,Pasig City
National Capital Reg 1600
Telephone: 702-2400 Loc 38112/38115 or 702-2447
email: hrmnl@nucomm.net
Workforce Real Time Analyst/Coordinator
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments.
* In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule adherence and minimize post-call time.
* You will be in constant contact with the Real Time Coordinators to communicate real time changes or modifications to be made.
* You will also need to review previous day reports to see if schedules are working efficiently and to detect any inconsistencies.
* In this role, you will report directly to the Resource Supervisor.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Required language(s): English.
* At least 1 year(s) of working experience in the Call Center Workforce field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.
Transcom Asia
4th flr. Transcom Center (across Tiendesitas), Las Fiestas Road, Frontera Verde Compound,Pasig City
National Capital Reg 1600
Telephone: 702-2400 Loc 38112/38115 or 702-2447
email: hrmnl@nucomm.net
Sunday, November 9, 2008
Transcom Asia - Workforce Real Time Analyst/Coordinator
Transcom Asia Philippines
Workforce Real Time Analyst/Coordinator
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments.
* In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule adherence and minimize post-call time.
* You will be in constant contact with the Real Time Coordinators to communicate real time changes or modifications to be made.
* You will also need to review previous day reports to see if schedules are working efficiently and to detect any inconsistencies.
* In this role, you will report directly to the Resource Supervisor.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Required language(s): English.
* At least 1 year(s) of working experience in the Call Center Workforce field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.
Transcom Asia
4th flr. Transcom Center (across Tiendesitas), Las Fiestas Road, Frontera Verde Compound,Pasig City
National Capital Reg 1600
Telephone: 702-2400 Loc 38112/38115 or 702-2447
More updated Transcom Asia Jobs at www.jobs.flippside.com
Workforce Real Time Analyst/Coordinator
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will monitor inbound call volumes, forecast intra-day staffing requirements and recommend inbound staffing adjustments.
* In addition, you will monitor real-time outbound staffing by campaign and compare to objectives, monitor floor activity to ensure maximum productivity, schedule adherence and minimize post-call time.
* You will be in constant contact with the Real Time Coordinators to communicate real time changes or modifications to be made.
* You will also need to review previous day reports to see if schedules are working efficiently and to detect any inconsistencies.
* In this role, you will report directly to the Resource Supervisor.
Requirements:
* Candidate must possess at least a Bachelor's/College Degree , Required language(s): English.
* At least 1 year(s) of working experience in the Call Center Workforce field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.
Transcom Asia
4th flr. Transcom Center (across Tiendesitas), Las Fiestas Road, Frontera Verde Compound,Pasig City
National Capital Reg 1600
Telephone: 702-2400 Loc 38112/38115 or 702-2447
More updated Transcom Asia Jobs at www.jobs.flippside.com
Transcom Asia Philippines
Transcom WorldWide is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services including among others: inbound customer service, outbound telemarketing, debt collection and credit management services, outsourcing of administrative tasks, contract automation and legal services. Client programs are tailor-made and range from single applications to complex programs which are offered on a country specific or international basis in up to 33 languages. More information can be found on www.transcom.com.
Transcom's 5 Key Values:
1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built.
2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting lasting commitment.
3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we "put in" to life and normally what people "put in" will balance what they get out.
4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges...
5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing.
Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.
Workforce Management Analyst
(National Capital Reg - Pasig City)
The Workforce Management Analyst provides long-term capacity planning and predictive analysis for our 14 contact centers in Canada, the United States and Manila. This is an excellent opportunity for an experienced Workforce professional to grow their career with a leader in the contact centre industry. This is a full time position.
Transcom's 5 Key Values:
1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built.
2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting lasting commitment.
3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we "put in" to life and normally what people "put in" will balance what they get out.
4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges...
5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing.
Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.
Workforce Management Analyst
(National Capital Reg - Pasig City)
The Workforce Management Analyst provides long-term capacity planning and predictive analysis for our 14 contact centers in Canada, the United States and Manila. This is an excellent opportunity for an experienced Workforce professional to grow their career with a leader in the contact centre industry. This is a full time position.
Subscribe to:
Posts (Atom)